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DIRECTV Svc & Billing Support Ticket - Charges Unfounded

DIRECTV Svc & Billing Support Ticket

Charges Unfounded

Created By: muffin's Picture muffin Last Reply: muffin's Picture muffin
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0

I bought an HDTV receiver from Best Buy. The technicians came to install new TV and equipment onhand. Customer never talked or authorized Directv to activate HDTV receiver other than the normal basic operations the receiver performs without calling in for the HDTV to be activated. Customer has old Directv Dish. Directv charged customer without customer activation call. Directv continued to overbill. Customer tried to get Directv not to overcharge and work out billing problem, but Directv continued to perform creative accounting by saying customer charge for reactivation fee (when complete billing was wrong and should have been straighten out and customer should have been given a waiver). Once customer found Directv to be uncooperative and cancelled service, Directv charged customer with early termination fee's for services that were never fully honored based on purchase of HDTV receiver. The customer was hit with a new 2 year service agreement when purchasing the receiver. The customer paid out of pocket for the receiver and was told to return the receiver. The customer would have never purchased the receiver if Directv had HDTV receivers onhand. If the customer paid for the receiver from Best Buy and then was charged for monthly usage & HDTV activation (HDTV activation never called in) then the equipment should be returned, but the 2 yr contract should have been waived since the HDTV receiver was NEVER initiated by the costomer for activation.... Directv would have sent a technician out to the customers home once they saw the HDTV was not activated, but since that did not happen, Directv took a negative approach and charged the customer an early termination fee instead of overriding an error on their part. NO CHARGES should be assessed to a customer if the customer did not call for activation. THIS IS A MISJUSTICE and a direct result of UNFAIR hidden charges by a company scared of competition and use to charging customers for improper services that were never rendered.....CONSUMER BE WARE


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